Payment addresses and payoff FAQ

1. Where do I send my payments?

Mail to:

CarMax Auto Finance
P.O. Box 3174
Milwaukee, WI 53201-3174

2. How do I obtain a payoff amount?

By accessing your MyCarMax account online. From the Overview page, click on Account Details. Under Current Balance, select Show Details to display the Payoff amount. Use the payoff calculator to inquite of payoff amounts scheduled for more or less than 10 days.

You can also call us at (800) 925-3612 and select the payoff option.

Customer Service Specialists are available to assist you Monday through Friday 8 a.m. – 10 p.m., and Saturday 9 a.m. – 6 p.m., EST.

3. Where should I send my payoff?

By U.S. Mail, send to:

CarMax Auto Finance
Attn: Payoff Department
P.O. Box 440609
Kennesaw, GA 30160

By express mail or an overnight delivery service, send to:

CarMax Auto Finance
Attn: Payoff Department
225 Chastain Meadows Court
Suite 210
Kennesaw, GA 30144

Remember to enclose a coupon from your coupon book or write your account number on the form of payment.

4. Where should I send additional principal-only payments?

Mail to:

CarMax Auto Finance
Attn: Accounting Department
P.O. Box 440609
Kennesaw, GA 30160

Remember to enclose a coupon from your coupon book or write your account number on the form of payment.


Contact us

 

CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160

Phone (800) 925-3612
Fax (770) 423-4376

Mon-Fri 8-10, Sat 9-6 EST

If you’re an account holder, you can access your account information online through MyCarMax. You can also call us with account-specific questions. For general questions, use this email form.